Security Health Plan of Wisconsin is a long established health insurance provider (part of Marshfield Clinic Health System) offering plans for individuals, families, employers and government programs. Its members use the “My Security Health Plan” online portal (login) and mobile apps to access coverage details, claims, and ID cards. In this article, we explain how Security Health Plan’s login/portal works, review its benefits and coverage options, and guide you through providers, customer service, and FAQs. Whether you’re logging into your account or deciding if Security Health Plan is right for you, this comprehensive guide has the latest information (2025) to help.
What is Security Health Plan?
Security Health Plan is Marshfield Clinic Health System’s health maintenance organization (HMO), established in 1986. Today it serves over 400,000 Wisconsin members (423,000 as of 2025) in central and northwestern Wisconsin and beyond. It is a non profit plan (founded in 1971) with a broad provider network centered on Marshfield Clinic and affiliated doctors. Security Health Plan offers various insurance products from employer group plans to individual/family coverage but note that availability is mainly outside Wisconsin’s largest metro areas. In short, Security Health Plan is a regional HMO with many local doctors and clinics, offering traditional and government plans (Medicare Advantage, Medicaid/BadgerCare) to its members.
Coverage Options & Key Benefits
Security Health Plan offers a range of plan types to fit different needs. Key coverage options include:
- Individual & Family Plans: Standard HMO health insurance for people under 65.
- Employer (Group) Plans: Coverage for small and large businesses, from employer sponsored HMO plans to self funded options.
- Medicare Plans: Medicare Advantage HMO POS and Medicare Supplement (Medigap) plans for 65+ individuals.
- Medicaid Managed Care (BadgerCare Plus): HMO plans for eligible members, covering 49 Wisconsin counties.
These plans share common benefits and extras that distinguish Security Health Plan. Members enjoy robust coverage and support:
- Comprehensive Coverage: Standard doctor visits, hospital care, preventive screenings, chronic condition management, and more all covered in network by the plan’s HMO policy.
- Low Out-of-Pocket for Seniors: Security’s Medicare Advantage plans have very low max out-of-pocket costs (plans rated 4.5/5 stars by NCQA).
- Wellness Extras: Every member gets a $30 annual prescription drug credit, 24/7 nurse advice line, telehealth wellness coaching, and discounts on gym/wellness programs (Husk wellness discounts).
- Prescription Coverage: The pharmacy benefit includes 100% coverage for many common medications (e.g. diabetic supplies, certain drugs) and a drug credit each year. A custom formulary and medication therapy management programs help manage high cost drugs.
- Digital Tools: The My Security Health Plan portal and mobile apps give 24/7 access to claims, ID cards, benefit details and more.
Many reviewers note that these benefits and service levels are above average. In fact, industry data show Security Health has 72% fewer complaints than a typical insurer of its size, reflecting high member satisfaction. Overall, the plan’s coverage is considered high quality you may pay above average premiums in Wisconsin, but you’ll get strong service and extras in return.
Providers & Doctors in the Network
Security Health Plan’s provider network centers on Marshfield Clinic Health System. In Wisconsin, it partners with Marshfield Clinic physicians and affiliated specialists the system employs over 1,200 doctors statewide. The plan also works with many community hospitals and clinics in its service area. You should use the Security Health Plan “find a doctor” tool or member portal to locate in network providers. Keep in mind this is an HMO most care must be in network or pre approved, and coverage is region specific. If you live in central/northwest Wisconsin, you’ll find plenty of primary care doctors and specialists. Outside those areas (e.g. Milwaukee or Madison), coverage is limited.
Because Security Health Plan is region focused, it’s important to check provider access before enrolling. You can find doctors and specialists on the Security Health Plan website or by calling customer service. Members often report that the quality of care and access to Marshfield Clinic doctors is a strong advantage. For example, the plan’s Medicare HMO scored very high in treating heart disease and diabetes. Overall, Security Health Plan’s doctor network is large where it operates if your preferred provider is with Marshfield Clinic (or other in-network practices), Security offers seamless coverage.
Logging In to Your Security Health Plan Account (Login Help)
Security Health Plan login is done through the My Security Health Plan member portal. If you are a member, go to member.securityhealth.org to sign in or register. The portal is a secure, user friendly system. Once logged in, you can view recent claims, deductible status, Explanation of Benefits (EOBs), and access your member ID card. There are also mobile apps (for Android/iPhone) that mirror the portal.
Login Tips: Use your member ID (found on your card) to register if you haven’t yet. If you forget your password, use the “Forgot Password” link on the login page; you’ll get a reset email. If you need further assistance with login credentials or technical issues, contact Security Health Plan customer service. For example, you can call the main member help line (1-800-472-2363) for live support. Security’s site also offers an online chat and FAQs for common login issues. In short, a Security Health Plan login gives you 24/7 access to your benefits and the plan’s high tech portal is specifically cited as a key member benefit.
Member ID Card & Plan Documents
After enrolling, Security Health Plan will mail you a member ID card. This card has your name, group number, and member number use it at every medical visit or pharmacy fill. If you need a replacement card, you can print one from the portal or request a new one by calling customer service. Security Health Plan cards work inside its service area and, through network agreements, can also be used with providers nationwide (e.g. via First Health network for out of state care). Your ID card is key to identifying your Security Health Plan policy and coverage when getting care or drugs.
Applying for Security Health Plan Coverage
Anyone interested in Security Health Plan coverage can apply during open enrollment periods. For employer plans, contact your HR or benefits administrator. For individual/family coverage, you can enroll online or via agent during the Wisconsin health insurance exchange enrollment (or directly through Security’s website outside the marketplace). You can call Security Health Plan’s sales team (1-866-838-8186) to compare plans and enroll. Keep in mind: open enrollment for individual plans in Wisconsin typically runs November to January each year. Outside open enrollment, you’d need a qualifying life event to enroll.
Security Health Plan offers coverage to employees, individuals and families of any age. Plans for children and adults under 65 are available in the individual market, while 65+ have Medicare options. The application process involves choosing a network (based on region) and plan tier (Bronze/Silver/Gold/HDHP). If you qualify for Medicaid (BadgerCare Plus), Security Health Plan participates in the state’s Medicaid HMO program in 49 counties. (Call the plan or visit the DHS website for BadgerCare enrollment info.)
Pharmacy & Prescription Drug Coverage
Security Health Plan’s pharmacy benefit is robust. Standard co-pays (or coinsurance) apply for medications, but members enjoy extra perks. For example, you receive a $30 credit each year to apply toward over the counter (OTC) drugs or prescriptions. The plan’s drug formulary (approved medication list) is curated by Marshfield Clinic pharmacists and includes generic and brand drugs. Key generics (like insulin supplies, diabetic strips, antidepressants) are often covered at 100% as noted above. Security Health Plan also offers medication therapy management programs for complex conditions.
Pharmacy can fill your Rx at any in network pharmacy (partnered local pharmacies and national chains). There’s also a mail order option for maintenance drugs, which can save money. For questions about which drugs are covered or to find an in network pharmacy, use the member portal’s pharmacy tool or call the pharmacy hotline. Overall, Security Health Plan Pharmacy coverage is on par with top plans: it balances cost savings (mail order, discounts) with strong coverage for chronic condition meds.
Customer Service & Support
Security Health Plan prides itself on world class customer service. The call center and support teams have won multiple national awards. In 2025, SQM Group honored them with “Highest Customer Service” awards in healthcare and non profit sectors, as well as 9th consecutive “World Class First Call Resolution” certification. In practice, that means live representatives are trained to resolve member calls quickly and empathetically.
For member support, Security Health Plan offers:
- 24/7 Member Hotline: Staffed weekdays, with an after hours nurse line to answer health questions anytime.
- Email & Online Chat: You can email questions or chat via the portal website. Responses are typically very prompt.
- Local Branch Support: Although headquartered in Marshfield, they have regional offices and community outreach events.
In summary, reviewers often highlight Security Health Plan’s service team as a key advantage. Combined with low complaint rates, this gives members confidence that help is a call or click away whenever it’s needed.
Ratings & Reviews
Security Health Plan receives strong ratings from independent sources. The National Committee for Quality Assurance (NCQA) gave Security Health Plan’s Medicare Advantage HMO POS a 4.5/5 star rating, and 4.0 stars for both its commercial HMO POS and Medicaid HMO plans. Its Medicare plans also get above average Medicare star ratings (4/5 from CMS). Better Business Bureau currently rates Security Health Plan A+.
Customer satisfaction is high: ValuePenguin notes “high customer satisfaction” as a major pro, and customers “consistently rate Security Health Plan highly”. The plan’s low number of complaints (72% below the NAIC industry average) underscores that most members are happy with their coverage and service. In online reviews (e.g. Yelp), members often praise clear billing, helpful agents, and the convenience of the member portal. Negative feedback is rare but typically mentions limited in network doctor choice or cost.
In short, Security Health Plan has earned a reputation for reliability and service excellence. Its high NCQA scores, BBB A+ rating, and SQM customer service awards all support the overwhelmingly positive reviews. Prospective members generally find that while the plan may cost more, they get excellent care coordination, benefits, and support in return.
Conclusion
Navigating Security Health Plan login and membership is straightforward once you know your way around the portal and benefits. This guide covered the plan’s main features: a strong provider network (Marshfield Clinic), comprehensive coverage options (including Medicare and Medicaid plans), and valuable extras (nurse line, wellness tools, pharmacy credits). The login portal itself gives you convenient access to all your account info. Security Health Plan is backed by outstanding customer service and high industry ratings, making it a top choice for Wisconsinites in eligible counties.
If you’re a current member, log in to My Security Health Plan today to view your benefits or find a nearby doctor. If you’re shopping for insurance, use this information to decide if Security Health Plan fits your needs. Enjoy the peace of mind that comes with award winning support and benefits.
Share this article on social media to help others learn about Security Health Plan, and leave a comment if you have questions!
Frequently Asked Questions
Q: How do I log in to my Security Health Plan account?
A: Go to the My Security Health Plan portal and enter your username/password. First time users can register using their member ID from the back of their Security Health Plan card. Once logged in, you’ll see claim history, coverage details, ID cards, and can make payments online. If you forget your login, use the “Forgot Password” link to reset it, or call Security Health Plan’s member support for assistance.
Q: What benefits does Security Health Plan provide?
A: Security Health Plan covers doctor visits, hospital care, prescriptions, and preventive services in network. It also includes added perks like a 24/7 nurse helpline, telehealth wellness coaching, gym/wellness discounts, and a $30 OTC/pharmacy credit each year. Medicare Advantage members get additional benefits like Silver Sneakers fitness membership and low out of pocket maximums. Overall, the plan is known for high quality coverage and strong member services.
Q: How can I find Security Health Plan doctors and providers?
A: Use the “Find a Doctor” tool on the Security Health Plan website or the portal. Enter your location and the type of specialist or facility you need. The network is concentrated in central/northwest Wisconsin mainly Marshfield Clinic doctors, regional hospitals and clinics. If your preferred doctor isn’t listed, you may need to switch networks or plans. Remember, Security Health Plan is an HMO, so most care must come from in network providers.
Q: How do I apply for Security Health Plan coverage?
A: Individuals and families can apply during Wisconsin’s open enrollment via Healthcare.gov or Security Health Plan’s website. You can also call a Security Health Plan agent (866-838-8186) for quotes and enrollment help. Employer groups enroll through HR/benefits admins. If you qualify for Medicaid (BadgerCare Plus), Security Health Plan offers Medicaid HMO coverage in many counties. In all cases, you’ll select a network and plan tier, then complete enrollment paperwork online or by phone.
Q: Does Security Health Plan cover Medicare and Medicaid (BadgerCare)?
A: Yes. Security Health Plan offers Medicare Advantage HMO POS plans (with drug coverage) and Medigap Supplement plans for seniors. These plans have high quality ratings (NCQA 4.5 stars). Security Health Plan is also a Medicaid Managed Care Organization (MCO) for Wisconsin’s BadgerCare Plus program, serving 49 counties. Medicaid beneficiaries can enroll in Security Health Plan HMO to get all their BadgerCare services.
Q: How do I get my Security Health Plan member ID card?
A: After you enroll, Security Health Plan will mail you a physical member ID card. You can also download or print your card from the member portal. This card includes your plan information and is required when visiting doctors or pharmacies. If you need a replacement, log in to the portal and look under “ID Card” or call member services to request one.
Q: What pharmacy benefits does Security Health Plan include?
A: Security Health Plan’s pharmacy benefit covers prescription medications at in network pharmacies. You get a yearly credit ($30) to use on prescriptions or OTC drugs. Certain essential drugs (like diabetic supplies, insulin, antidepressants) are covered at 100%. The plan has a preferred pharmacy network and allows mail order for maintenance meds. If you have questions about specific drug coverage, check the portal’s pharmacy section or call the pharmacy help line.
Q: How is Security Health Plan’s customer service?
A: It’s excellent. Security Health Plan has won awards for its call center and member support. Representatives are available by phone, email, and online chat. Members routinely report quick, courteous help with claims, billing, and enrollment questions. You can reach member services at 1-800-472-2363 (TTY available) for any plan or login issues.
Each answer above draws on current data and official sources. For more details, visit Security Health Plan’s website or contact their support team.
