The Massachusetts Health Connector is the state’s official health insurance marketplace, offering a variety of individual, family, and small-business plans. The Health Connector payment portal is a secure online system where members pay their health insurance premiums (your monthly bill). This guide explains payment deadlines, how to use the payment portal, and all available payment methods – plus help and support contacts. By using the portal correctly, you can avoid coverage gaps and late fees. Below we cover key deadlines and step-by-step instructions for paying your Health Connector bill.
Payment Due Dates & Deadlines
Health Connector premiums are due monthly. In fact, the payment due date for all individual and family plans is the 23rd of each month, for coverage effective the 1st of the following month. For example, paying by March 23 secures your coverage starting April 1; paying by April 23 covers May 1, and so on. This schedule repeats each month, so mark the 23rd in your calendar.
- 23rd of every month: Premium due date.
- 1st of next month: Coverage effective date after payment.
If you are enrolling for the first time, make sure to pay your first premium by the 23rd deadline. As noted on the Connector site, “your enrollment isn’t finished until you … make your first premium payment” by that due date. Missing that deadline delays the start of your coverage. In short, pay on time each month (or set up AutoPay) to avoid any gaps in insurance.
Online Payment Portal
Image: Illustration of credit cards representing online Health Connector payment portal.
The fastest way to pay is online through the Health Connector’s official payment portal. To use it: visit payment.mahealthconnector.org (or click the “Make a Payment” link on the Connector website). The portal allows one-time or recurring (AutoPay) payments. Significantly, no login is required for one-time payments. Just enter your Subscriber ID (found on your invoice) and follow the prompts. When using the portal:
- Carefully read all on-screen instructions.
- Enter your subscriber details as instructed (e.g. Connector ID or SSN, and billing info).
- Choose payment method (credit/debit card or bank transfer) and submit.
If you have a Health Connector account, you can log in first to view your bill history and set up AutoPay. Otherwise, guest checkout works just as well for making a single payment. The online system securely processes payments immediately, so you do not have to mail a check unless you prefer.
AutoPay & Recurring Payments
To avoid missing future bills, you may set up AutoPay (monthly recurring payments) through the portal. AutoPay allows you to schedule an automatic debit from your checking or savings account each month. You can select either the 15th or 23rd of the month as your debit date. For example, choosing the 23rd means your premium is paid the same day it’s due. AutoPay will automatically adjust if your premium amount changes, and it will continue each month until you cancel or your coverage ends.
- How to set up AutoPay: Log in to the portal or your Connector account, navigate to billing/payment settings, and enter your bank account info. Then select 15th or 23rd as the withdrawal date.
- AutoPay features: If your premium goes down, AutoPay withdraws the lower amount; if your premium goes up, it withdraws the higher amount. AutoPay automatically pauses if your coverage ends, but you can restart it if you re-enroll.
In summary, set up AutoPay to ensure on-time monthly payments. It’s a convenient way to pay your Connector bill without logging in each time.
Other Payment Methods (Phone, Mail, Bank, etc.)
In addition to the online portal, several other payment options are available:
- Phone: Call Health Connector Customer Service at 1-877-623-6765 (TTY: 711) Monday–Friday, 8 am–6 pm. A representative or automated system can process your payment by debit/credit card. (This is the same number for general inquiries as well.)
- Mail: You may send a check or money order. The Connector bill includes a pre-addressed envelope and payment coupon. Mail your payment to the address on the coupon, and be sure to include your Subscriber ID on the check. Payments sent through the mail must be postmarked by the due date. Note that walk-in payment centers have closed as of 2025, so mailing is the primary alternative.
- Bank Bill Pay: Many banks and credit unions allow you to schedule payments to Health Connector via their online bill-pay service. This can be convenient, but be sure to set it up with enough lead time so the payment arrives by the 23rd. (The Connector website notes that third-party bill-pay services like DOXO or Prism are available, but advises caution to ensure timely delivery.)
- Walk-In Centers: The Connector used to have walk-in centers, but as of June 27, 2025 all walk-in centers are closed【83†】. You should use one of the other methods above instead.
Each payment method except mailed checks is credited to your account the same day it’s received. Always check for confirmation (on-screen receipt or bank statement) to ensure your payment was applied.
Health Connector Plans & Premiums
The Health Connector offers multiple health and dental plans from the state’s leading insurers. Your monthly premium is the cost you pay to keep your insurance active. Premiums vary by plan and income. For lower-income enrollees, ConnectorCare plans provide heavy subsidies (often $0–$20 premiums), while standard plans have higher premiums. Regardless of plan, payment is required each month. Use the portal or other methods above to pay your Health Connector premium on time. If you have questions about plan options or premium assistance, visit the Connector site or call customer service.
Managing Your Account & Setup
If you haven’t already, create a Health Connector online account (via mahealthconnector.org or MAhix) to manage your coverage. After logging in, you can review your current plan details, view billing statements, and update payment settings. Under your account “Billing” or “Payments” section, you can set up AutoPay, make manual payments, or view payment history. Even without an account, you can still use the payment portal as a guest – but an account gives you more control and visibility.
- Health Connector Login: Go to the Connector website and choose “Sign In” (Individuals & Families). You may need to verify your identity (often via phone or mail). Once logged in, you can enroll, change plans, or pay.
- Payment Setup: In your account, look for a “Payment” or “Billing” tab. From there you can enter your bank details or card for AutoPay. Otherwise, clicking “Make a Payment” will launch the same portal mentioned above.
By staying logged in or using the portal, you can quickly see upcoming due dates and avoid late payments.
Health Connector Assistance & Support
Need help? The Connector provides resources and staff to assist members:
- Customer Service: Call 1-877-623-6765 (TTY 711) with any questions about billing, payments, or coverage. Staff can help you pay over the phone or explain your bill.
- Help Center & Assisters: Visit the Connector’s Help Center online for guides and FAQs. You can also find local navigators or assisters at Massachusetts Health Connector’s website who can help you understand your payment options.
- Financial Assistance: If you’re struggling to afford coverage, ask about ConnectorCare premium subsidies or other programs. (For example, some small businesses or employees might qualify for different programs.) Customer service can direct you to the right resources.
For the latest updates, consult the official Connector site or the Connector’s social media channels. If you have any trouble making a payment or completing enrollment, it’s best to act quickly – contact support before the 23rd of the month to avoid losing coverage.
Frequently Asked Questions (FAQs)
Q: What is the Health Connector payment portal?
A: It’s the online payment system for Connector members. You can pay your premium electronically at [payment.mahealthconnector.org] (no login required). The portal accepts one-time and recurring payments securely.
Q: When is my Health Connector payment due?
A: Premiums are due on the 23rd of each month. That payment covers coverage starting on the 1st of the next month. For example, the December 23 payment covers January 1 coverage.
Q: How do I pay my Health Connector bill?
A: You have options: (1) Online via the portal (fastest), (2) Phone payment by calling Customer Service at 1-877-623-6765, (3) Mail a check using the bill coupon, or (4) Bank bill pay through your bank’s system. The portal and AutoPay are strongly recommended for convenience.
Q: Can I set up AutoPay?
A: Yes. In the payment portal (or your Connector account), you can enroll in AutoPay from your bank account. You can choose the 15th or 23rd of each month as your withdrawal date. This ensures you never miss a payment, since it automatically debits the correct premium amount each month.
Q: What if I miss a payment deadline?
A: If you miss the 23rd deadline, your coverage could be delayed or terminated. For first-time enrollees, missing the initial payment means your coverage start is pushed to the following month. For ongoing members, a late payment may risk losing coverage. Always contact the Connector immediately if you can’t pay on time.
Q: What if I need help paying?
A: Call customer service (1-877-623-6765) or visit the Connector Help Center. They may guide you on payment plans, financial assistance (ConnectorCare subsidies), or other support. There are local assistors who can meet with you if needed.
Conclusion
The Health Connector payment portal makes it easy to pay your Massachusetts health insurance premiums on time. Remember: log in or visit the portal by the 23rd of each month, set up AutoPay if possible, and use the connector’s support resources if you need help. Paying your Connector premium promptly ensures your health coverage stays active with no interruptions. If you have any questions, don’t hesitate to reach out to Connector Customer Service (1-877-MA-ENROLL) or use the online Help Center. Share this guide with friends or family members who use the Connector, and leave a comment below if you found it helpful!
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